Your privacy is something we take seriously at 92e. This page explains exactly what personal information we collect when you use the platform, why we collect it, how it's stored, who it may be shared with and what control you have over it.
Six core things 92e commits to when it comes to your personal data.
92e uses industry-standard encryption for data in transit and at rest. Account data, payment details and personal information are stored on secured infrastructure. We don't store full payment card numbers or mobile wallet PINs — those stay with your payment provider.
92e does not sell, rent or trade your personal information to third-party marketing companies. Your details are used to operate the platform and — where you've opted in — to send you relevant offers and updates from 92e. You can update your marketing preferences at any time from your account settings.
We clearly explain every category of data we collect and why. Nothing is collected silently or for undisclosed purposes. If the reason we collect a piece of data changes, we update this policy and let you know. There are no hidden data practices on 92e.
You have the right to access the personal data 92e holds about you, request corrections and — in certain circumstances — request deletion. You can also withdraw your consent for marketing communications at any time. These rights are available to all registered players.
Where data is shared with third parties — such as payment processors, game providers or fraud detection services — it's done only to the extent needed to operate the platform and only with parties that have their own appropriate data security obligations in place.
92e keeps your data for as long as your account is active and for a reasonable period thereafter as required for legal, fraud prevention and audit purposes. Data that no longer serves a legitimate purpose is deleted or anonymised. Retention periods for different data categories are explained in this policy.
This policy applies to all users of the 92e platform — including registered players, visitors browsing the site without an account, and anyone interacting with 92e via browser or mobile device. By using 92e, you acknowledge that you've read and understood this Privacy Policy.
92e operates the online gaming and sports betting platform available at 92e.fun, offering casino games, live dealer tables, sports betting (including cricket, PSL, football and esports), bingo and a VIP loyalty programme. For the purposes of this Privacy Policy, 92e is the data controller responsible for the personal information collected and processed through the platform.
If you have any questions about this policy or about how 92e handles your personal data, you can contact the support team via the live chat in your account or through the email address shown in your account dashboard. We respond to all data-related queries as a priority.
92e collects personal information in several ways — directly from you when you register or use the platform, automatically through your device and browser as you navigate the site, and indirectly through payment processors and fraud detection partners. The specific categories of data collected are:
| Data Category | Examples | Source |
|---|---|---|
| Identity | Name, DOB, CNIC, selfie | You (at registration / verification) |
| Contact | Email address, phone number | You (at registration) |
| Financial | JazzCash/Easypaisa number, bank account, PKR transaction history | You + payment processors |
| Technical | IP address, browser, device type | Automatic (when you use the platform) |
| Behavioural | Games played, bets placed, session duration | Automatic (platform activity logs) |
| Communications | Support chat transcripts | You (when contacting support) |
92e uses the personal data we collect for the following purposes. Each use is tied to a specific operational need — we don't collect data for vague or open-ended purposes.
92e processes your personal data on the following legal bases:
92e does not sell your personal data. We may share specific information with third parties only in the following circumstances and only to the extent necessary:
All third parties that process personal data on 92e's behalf are required to maintain appropriate data security standards and are prohibited from using the data for any purpose beyond the specific service they provide.
92e does not share your personal data with unaffiliated third-party marketing companies. You will not receive marketing communications from other brands as a result of registering on 92e.
92e uses cookies and similar tracking technologies to make the platform work and to understand how it is being used. Cookies are small files stored in your browser that allow the platform to remember your session, preferences and activity.
The types of cookies used on 92e include:
You can manage your cookie preferences through your browser settings or through the cookie preference centre in your 92e account. Blocking essential cookies will affect your ability to use the platform.
92e implements appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, disclosure or misuse. These measures include:
92e does not store full payment card numbers or mobile wallet PINs. Payment credential processing is handled by your payment provider (JazzCash, Easypaisa, your bank) using their own security infrastructure.
No system is completely immune to security incidents. In the event of a data breach that is likely to affect your rights or interests, 92e will notify affected users without undue delay.
92e retains your personal data for as long as your account is active and for a period after account closure. Retention periods vary by data category:
Data that has passed its retention period and is no longer required for any legitimate purpose is deleted or anonymised. Anonymised data — which cannot be used to identify you — may be retained indefinitely for platform analytics.
You have the following rights with respect to the personal data 92e holds about you. To exercise any of these rights, contact our support team via live chat in your account.
You can request a copy of the personal data we hold about you. We will provide this in a clear format within a reasonable timeframe.
If any of the personal data we hold about you is inaccurate or incomplete, you can request a correction. You can update most account details directly from your account settings.
In certain circumstances you can request that we delete your personal data. This right does not apply where we are required to keep data for legal, fraud prevention or contractual reasons. We will explain what data can and cannot be deleted if this applies.
You can request that we limit how we use your data in certain situations — for example, if you've contested the accuracy of data while we verify it.
Where we process your data by automated means based on your consent or contract performance, you can request that we provide your data in a machine-readable format.
You can opt out of marketing communications from 92e at any time, either from the unsubscribe link in any marketing email or from the notification preferences in your account settings. Opting out of marketing does not affect essential service communications.
92e is strictly an adult platform and is not intended for anyone under the age of 18. We do not knowingly collect personal data from minors. If we discover that an account has been created by someone under 18, we will close the account immediately, void any transactions and delete the associated personal data.
If you believe a minor may have created an account on 92e, please contact our support team immediately so we can investigate and take appropriate action.
92e may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in the services we offer, or changes in legal and regulatory requirements. When we make updates, we will revise the "Last Updated" date at the top of this page.
For significant changes — such as new data collection practices or changes to how your data is shared — we will notify registered account holders through the platform notification system before the changes take effect. For minor clarifications that don't change the substance of how your data is handled, the page update alone will suffice.
We recommend checking this page periodically if you want to stay informed about our data practices. Continuing to use 92e after a policy update is published constitutes acceptance of the revised terms.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how 92e is handling your personal information, please contact us through one of the following channels:
We aim to respond to all data rights requests within a reasonable timeframe. Where a request requires more time to process — such as a data access request — we will acknowledge receipt and give you a timeline for the full response.
If you are not satisfied with how 92e has handled a privacy concern after contacting us, you have the right to escalate the matter through appropriate channels.