Gaming on 92e is meant to be entertainment. When it stops being that, the tools on this page are here to help — deposit limits, session controls and self-exclusion. This page also has practical guidance on recognising when gaming might be becoming a problem and what to do about it.
92e exists to provide entertainment — cricket betting during PSL, live casino sessions, slots, bingo. Every product on the platform is built with that in mind. But we're also realistic about the fact that online gaming carries risks, and that some players will find it harder to stay in control than others.
Responsible gaming on 92e isn't a legal checkbox — it's a real set of tools built into every account, available to every player at any time. You don't need to be in a crisis to use them. Setting a deposit limit before you even start is good practice. Using the session time reminder so you don't lose track of how long you've been playing is sensible. These tools exist because staying in control is easier when the system helps you do it.
This page covers the practical tools available to you on 92e, signs that gaming might be becoming a problem, and the steps to take if you feel you need a break — whether that's for a week, a month or longer.
One thing worth saying upfront: if you request a self-exclusion on 92e, we process it without asking why, without trying to talk you out of it and without adding any friction. Your decision to take a break from the platform is yours to make, and we support it without question.
Every bet on 92e — whether on cricket, PSL, casino slots or live dealer tables — can result in a financial loss. No strategy, system or pattern of play guarantees a win. The house edge exists in all casino games by design. Sports outcomes are uncertain by nature. Only ever gamble with money you can genuinely afford to lose without it affecting your daily life or household expenses.
These tools are built into your account and available at any time — no request needed for most of them, just go to your account settings.
Set a maximum amount you can deposit into your 92e wallet per day, per week or per month. Once the limit is set, the platform won't allow deposits that exceed it during that period. Limits can be reduced immediately but can only be increased after a cooling-off period — this is intentional, to protect you from impulse decisions.
Account SettingsSet a reminder that notifies you when you've been actively using the platform for a certain amount of time — 30 minutes, an hour, or whatever duration you choose. It doesn't force you to stop, but it makes sure you're aware of how long you've been playing so you can make a conscious decision about whether to continue.
Account SettingsEnable regular pop-up summaries that show you how long you've been playing in the current session, how much you've deposited, and your net win or loss position. These interruptions are mild but intentional — they break the automatic flow of play and give you a clear picture of where things stand before you continue.
Account SettingsTake a break from 92e for a defined period — from one week up to six months. During this period your account is locked and you cannot log in, deposit or place bets. Any pending bets will be settled and your real-money balance can be withdrawn before the exclusion begins. The break cannot be reversed before the period ends.
Contact SupportIf you want to close your 92e account permanently, you can do so at any time. Permanent self-exclusion means your account cannot be reopened at a later date. We process these requests without delay, without asking for reasons and without making you go through multiple steps designed to change your mind. Your remaining real-money balance will be returned.
Contact SupportSet a maximum net loss amount over a daily, weekly or monthly period. When you reach your loss limit, further gameplay is blocked for the remainder of that period. Like deposit limits, loss limits can be reduced immediately but can only be increased after a review period. This tool helps you stay within a budget you set when you're thinking clearly, not in the middle of a session.
Account SettingsSetting responsible gaming limits on your 92e account takes under two minutes. Here's how it works.
Access your account from the login page. All responsible gaming tools are available only to registered, verified account holders.
Find the Responsible Gaming section within your account settings. It's listed alongside profile, payment settings and notification preferences.
Choose from deposit limits, loss limits, session time reminders or reality check notifications. Each tool has its own settings panel where you choose the amounts and time periods.
Changes that reduce limits take effect immediately. Changes that increase limits are subject to a cooling-off period that you'll see displayed before you confirm. Review your settings and confirm.
Once confirmed, the platform enforces your limits automatically. You don't need to remember them — the system does it for you. You can review and adjust limits at any time from the same settings panel.
Self-exclusion — temporary or permanent — is handled through the 92e support team to ensure it's processed correctly and promptly.
Open the live chat in your account. Let the support agent know you want to request a self-exclusion. Live chat is available 24/7 — self-exclusion requests are processed as a priority.
Tell the agent whether you want a temporary exclusion (1 week to 6 months) or a permanent closure. You don't need to give a reason. The agent will not question your decision or attempt to retain you.
If you have a real-money balance, the support agent can help process a withdrawal before the account is locked. Pending settled bets will be included in your balance. Bonus funds that haven't met wagering requirements will be removed.
Once confirmed, your account is locked with immediate effect. Temporary exclusions cannot be reversed before they expire. Permanent exclusions are not reversible.
If you are struggling to contact support or need immediate help, you can also request self-exclusion by emailing the support address shown in your account dashboard. Mark your subject line as "Self-Exclusion Request" for fastest processing.
These habits help keep gaming enjoyable rather than stressful. None of them are complicated — it's mostly about being intentional before you start playing.
Work out what you can comfortably afford to lose before you open the deposit screen — not while you're already in the middle of a session. Set that amount as your deposit limit so the platform enforces it for you. Think of it the same way you'd think about a budget for any other entertainment — a cinema trip, a meal out, a match ticket.
Decide in advance how long you're going to play — and stick to it. Turn on the session reminder so the platform tells you when your time is up. It's easy to lose track of time in a live casino session or while watching in-play cricket markets, so having the reminder removes the guesswork.
If you've reached your budget for the session and lost it, stop. Placing more bets to try to recover what you've lost is one of the most common patterns in problem gambling and it almost always makes the situation worse, not better. A loss at the end of a session is just the cost of the entertainment — the same as any other activity.
Playing casino games or placing bets when you're already emotionally low is a bad combination. It makes it harder to stick to limits, easier to make impulsive decisions, and more likely that losing will feel disproportionately upsetting. If you've had a rough day, it's worth waiting until you're in a more balanced state before opening the app.
Gaming is healthier when it's one of several things you do for entertainment rather than the main one. If cricket betting during PSL or a Saturday casino session has started to crowd out other social activities, hobbies or time with family, that's worth paying attention to.
If any of these questions hit a bit close to home, it's worth taking them seriously rather than brushing them off. You don't need to answer "yes" to all of them for it to be worth reviewing your habits.
Have you ever spent more on gaming than you originally planned to for that session or that week?
Have you ever placed additional bets specifically to try to win back money you'd already lost?
Do you feel restless, irritable or anxious if you haven't been able to play when you wanted to?
Have you borrowed money or used money earmarked for household expenses to fund gaming?
Have you tried to cut back on how much you play but found it harder than you expected?
Have you hidden your gaming activity — the amount of time or money spent — from family or close friends?
Do you find yourself thinking about gaming even when you're doing something else — work, family time, other activities?
Has gaming ever felt more like a way to escape from problems or stress than something you do for enjoyment?
If you answered yes to two or more of these, it's worth using the responsible gaming tools available in your 92e account — at minimum, setting deposit and session time limits. If you're regularly answering yes to several of these, taking a break from gaming via our self-exclusion tool is a sensible step.
A realistic way to think about gambling money that keeps it manageable.
The simplest way to approach gambling on 92e — or anywhere else — is to treat it as discretionary entertainment spending, the same way you'd treat money spent on food with friends, a cricket match ticket or a streaming subscription. The budget you set for gaming should be money you could lose completely without it affecting rent, groceries, bills, school fees or any other essential expenses.
For Pakistan players, it helps to be concrete about this. Before depositing PKR, work out your monthly income and fixed outgoings — rent, utilities, food, transport, any regular financial commitments. Whatever is left is your disposable income. Your gaming budget should be a fraction of that disposable amount, not a significant portion of it.
A few principles worth keeping in mind:
The 92e deposit limit tool in your account settings is built precisely for this — to help you enforce the budget you set when you're thinking clearly, so that it stays in effect during sessions when impulse might otherwise override it.
Answers to questions players commonly ask about the responsible gaming tools on 92e.